Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Horova website at horova.blog and any watch repair or related services provided by Horova, located at 128/4 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand. By using the website or engaging our services, you agree to these Terms. If you do not agree, please refrain from using the site or submitting an enquiry.

1. Definitions

• "Horova", "we", "us" or "our" refers to the watch repair workshop operating at the Bangkok address above.
• "Service" refers to any watch repair, strap fitting, collection care or related service described on the website.
• "You" or "Client" refers to any individual who enquires about, books or receives a Service.
• "Agreement" refers to the understanding formed when a service booking is confirmed in writing by both parties.
• "Website" refers to all pages at the domain horova.blog.

2. Acceptance of Terms

By submitting an enquiry form, booking a service or visiting the workshop, you confirm that you are at least 18 years of age and have the legal capacity to enter into an agreement. These Terms apply to all website visitors and service clients.

3. Service Description

Horova offers the following services, described in more detail on the Solutions page:

• Mechanical Movement Service — disassembly, cleaning, lubrication, reassembly and timing check of mechanical calibers
• Strap & Bracelet Fitting — sizing and fitting of leather, rubber and metal straps with spring-bar renewal
• Collection Care Plan — scheduled annual upkeep for small collections of mechanical watches

Services are available to clients who can bring their watches to the Bangkok workshop in person. Remote or postal servicing is not offered at this time.

4. Bookings and Confirmations

An Agreement for service is formed when:

• An enquiry is submitted and we respond confirming that the scope and price are agreed
• The watch is brought to the workshop and accepted for service

We reserve the right to decline any service request at our discretion, including requests for work that falls outside our competence for a particular caliber.

5. Pricing and Payment

Published prices on the website are stated in Thai Baht (฿) and apply to standard service work as described. Additional charges may apply if inspection reveals:

• Parts that require replacement
• Work beyond the originally agreed scope

Any additional charges are communicated to you and require your approval before work proceeds. We do not apply charges you have not approved.

Payment is due upon collection of the watch. We accept cash and standard bank transfer. Payment terms may be adjusted by written agreement for Collection Care Plan clients.

6. Service Timelines

We provide estimated completion timelines when a watch is booked in. These are estimates and not contractual commitments. Timelines may extend if:

• Parts need to be sourced from outside Thailand
• Additional work is identified and approved during inspection
• Caliber complexity exceeds the initial assessment

We will inform you of any significant change to the expected timeline.

7. Client Responsibilities

You agree to:

• Provide accurate information about the watch and its known condition
• Disclose any prior servicing or repairs you are aware of
• Collect your watch within 30 days of being notified that it is ready
• Pay the agreed amount upon collection

Watches not collected within 60 days of completion notice may incur a storage fee. We will make reasonable efforts to contact you before applying this.

8. Watch Ownership and Risk

By leaving a watch with us, you confirm that you are the lawful owner or are authorised by the owner to instruct us. Horova holds professional liability insurance for watches in the workshop. Risk of loss or damage while the watch is in transit to or from the workshop remains with the client.

9. Disclaimers

We provide services with reasonable skill and care. We do not make absolute commitments as to the post-service accuracy or operation of any watch, as mechanical calibers vary in condition and may have age-related limitations beyond what a service can address. All timing bench results provided represent measured performance at the time of testing.

Information on the website is provided for general reference only and does not constitute advice on the care, value or suitability of any specific watch.

10. Limitation of Liability

To the extent permitted by Thai law, Horova's liability for any claim arising from a service is limited to the price paid for that service. We are not liable for consequential or indirect losses, including loss of sentimental value or third-party claims arising from the watch's condition.

11. Intellectual Property

All content on the Horova website, including text, design and images, is the property of Horova or used under licence. You may not reproduce or distribute any website content without written permission.

12. Termination

Either party may cancel a service agreement before work begins without penalty. Once work has commenced, reasonable costs for work already performed may apply. We reserve the right to return a watch unserviced if, during inspection, we determine it falls outside our scope.

13. Governing Law and Disputes

These Terms are governed by the laws of Thailand. Any dispute arising from these Terms or from a service provided by Horova will first be addressed through direct discussion. If a resolution cannot be reached, the dispute may be referred to the Thai Consumer Protection Board or to the courts of Bangkok, which shall have exclusive jurisdiction.

14. Changes to These Terms

We may update these Terms from time to time. The current version will always be available at horova.blog/terms-conditions.html. Continued use of the website or services after changes are posted constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms may be directed to:

• Email: [email protected]
• Address: Horova, 128/4 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand